Innovation Delivery

Let Innovation Delivery give your business the edge.

 

Innovation Delivered

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IDL do | coach | train | facilitate

Take a balanced approach to improve the products, services and solutions your organisation offers.
We apply appropriate innovation methods to your current challenges and opportunities, benchmarking the competitive technology and business landscapes, understanding your target customers and potential partners, and creating new service and product concepts that meet needs and delight users while incorporating new technologies and operational efficiencies.

Design your customers’ and users’ experience to be one they want to have… again and again.
IDL can help you understand your customers better, making your product and service experience more on-target for their needs,  user-friendly, appropriate, well-designed, delightful. We can create product and service requirements that do a better job of taking the customer into account, without losing sight of technical opportunities and boundaries.

Give your team tools to increase the top-line.
Feel like your senior management team focuses too much on reducing costs, but needs to re-focus on increasing growth? Want to help them build project teams that devise and deliver better solutions? Are you ready to build Innovation into  your teamwork and strategies? We offer one-day to two-week sessions to upskill teams, facilitating strategy exploration and direction-finding, as well as creative, collaborative problem-solving. Teams work on in-house or external projects to apply idea management skills that will help them identify and execute their new work projects for the coming year.

Education and longer-term training  programmes at all levels to spark innovation
IDL helps primary, secondary, third-level institutions and business organisations grapple with these questions:
How can we open the next generation to creative problem-solving and entrepreneurial thinking?
How do we bring our 3rd level and corporate education to world-class levels?
Can on-the-job training hone business skills and deliver better business results in real-time?

Innovation Assessment and Benchmarking
How innovative are firms in a particular sector? Who’s the best, and what are they doing? Is your organisation ready to assess itself and decide where to improve and how?

Commercialisation of Research
How can we connect academic researchers and their developments to the realm of products and services?

Facilitating New Direction / Strategy Sessions for Your Organisation
We can lead your group through the process of expanding their horizons and creating a roadmap for the next year or decade.

Take a balanced approach to improve the products, services and solutions you offer.

We apply appropriate innovation methods to your current challenges and opportunities, benchmarking the competitive technology and business landscapes, understanding your target customers and potential partners, and creating new service and product concepts that meet needs and delight users while incorporating new technologies and operational efficiencies.

Electronic Media for Entertainment: Thinking beyond the product … to the experience.
By visualising their ecosystem, we helped a client with a disruptive entertainment technology understand the full spectrum of their offer. We offered a programme management structure, an array of brand-relevant service features, and industrial design of their handheld device.

AEC Software Exploration: Feasibility study with innovative inputs
IDL worked with a serial entrepreneur in Dublin to understand the market and target users for new AEC (architecture-engineering-construction) software. Within 6 weeks, IDL interviewed users, stakeholders and experts; charted the competitive landscape; suggested new concepts; and recommended strategic paths forward.

I.T. Support Business: Mapping the user needs and competitive landscape to select a service strategy
Working with a Northern Ireland entrepreneur and his global development team we created a customer-based map and set of strategies for their website and business development.

Innovation Support: Learning and Applying
The Synergy Centre at ITT (Institute of Technology Tallaght) hosted IDL's innovation support work with three organisations: Idiro (telecom software), Floating Hippo (retail display), and IoTI (innovation in education). Over the course of three weeks, IDL held group innovation training sessions with the participants. Between the sessions, we worked separately with each team on their own current innovation project, applying the methods highlighted and practised in the course. Through this work the solutions to their challenges were broadened as well as better targeted to their users and customers.

Putting good ideas into action : implementation.
Working with transatlantic stakeholders on accounting software changeover required thoughtful integration of legacy systems while incorporating input from multiple levels and locations.... as well as treading very carefully. We provided the desired visibility into staffing, budget, and logistics within an abbreviated schedule.

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Design your Customers’ and Users’ Experience to be One They Want to Have… Again and Again.

IDL can help you understand your customers better, making your product and service experience more on-target for their needs,  user-friendly, appropriate, well-designed, delightful. We can create product and service requirements that do a better job of taking the customer into account, without losing site of technical opportunities and boundaries.


IoTI / BlueBrick : Building an understandable and helpful course selection and enrolment website
The IOTI (Institutes of Technology Ireland) wished to organise the offerings of 21 Institutes across Ireland. The BlueBrick.ie site was intended to advise and enroll students in courses, and included multiple search mechanisms. IDL evaluated the beta system with potential users, building a framework of user types, needs and behaviours. We followed this with rapid, rough prototyping iterations that applied users' feedback about their goals and approaches, while also developing the features and flow of the website. The resulting wireframes were used as the user requirements spec to code the site.

Home Developer’s Customer Experience: Build a Service Blueprint.
40 service elements were illustrated for a California housing developer in a 3-year service development roadmap. Concepts were rolled out by five departments to improve the customer’s nine-month service experience.

Working in and Receiving Healthcare: Improve the experience, improve the organization.
A four-person team spent one month at each of three US hospitals in their maternity wards. Together with staff we focused on improving the patient and staff experience while also leaving organisational change skills behind.

Financial Services: Storyboards build and spread a vision
As an Irish financial institution developed their customer service programme, our team helped pull their vision together for executive approval and staff implementation. Using the storyboard technique provided something tangible for the stakeholders to make decisions around, with visuals that drew readers in to the material. IDL also provided project and programme management support to their year-long development effort.

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Give Your Team Tools to Increase the Top-line.

Feel like your senior management team focuses too much on reducing costs, but needs to re-focus on increasing growth? Want to help them build project teams that devise and deliver better solutions? Are you ready to build Innovation into  your teamwork and strategies? We offer one-day to two-week sessions to upskill teams, facilitating strategy exploration and direction-finding, as well as creative, collaborative problem-solving. Teams work on in-house or external projects to apply idea management skills that will help them identify and execute their new work projects for the coming year.

IDA Corporate Communications Group: Innovation Workshop
IDL led an innovation workshop over the course of two days with the IDA's Corporate Communications group. Together we adapted innovation processes (stakeholder understanding, idea generation techniques, prototyping, and open innovation) for use in their teamwork and upcoming projects.

Irish Stock Exchange Business Development Process
IDL led a two-day workshop with the Irish Stock Exchange, focused on experiencing Service Innovation techniques and adapting them to their work in their upcoming year. We ended the session with a plan for action which the team used to redefine their quarterly business development process.

M50 Entrepreneurs Incubation Programme
Start-ups have scarce resources of time or money and must make very efficient use of both. IDL worked with start-up companies on the M50 Incubation programme, helping them understand how to establish and balance the technical, business and user needs of their products and services. A notable feature of this programme was the development of cross-company study groups who helped each other by adding the group's experience and insight to the entrepreneurs' efforts at key moments, such as idea generation sessions and prototype testing. Bartering time between start-ups kept costs low and provided valuable insights.

Service Workshop Day : Introduction to Innovation Methods
IDL shared and practiced service innovation methods with a diverse group of professionals in a 3-day session. In addition to common techniques such as customer interviewing and brainstorming, the group practiced stretching ideas into concepts using a customer journey framework, as well as rough prototyping and role-playing to communicate and evaluate the concepts. Such workshops offer practice in three areas of service innovation :

• broadening the scope of innovation
• customer journey and service “blueprint” to bridge from idea to execution
• service programme management

Garda Executive Leadership Programme: Innovation Module
IDL provide the  innovation module for Smurfit Business School’s Executive Leadership programme for An Garda Siochana (Irish Police Force). Over an eight week period, students from the ranks of Chief Superintendent and Superintendent are taught innovation principles and techniques. Their final assignment is to apply the techniques, as a team, in a real policing situation.

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Education and Longer-term Training at All Levels to Spark Innovation.

IDL helps primary, secondary, third-level institutions and business organisations grapple with these questions:
How can we open the next generation to creative problem-solving and entrepreneurial thinking?
How do we bring our 3rd level and corporate education to world-class levels?
Can on-the-job training hone business skills and deliver better business results in real-time?

ILSF/UCD Course in Innovation Management for Corporate Participants
IDL have created a 12-week continuing education course targeting teams within organisations. Teams follow two threads through the course, (1) idea management via teamwork and (2) innovation management in services. An in-house project focuses participants' on real world application of their learnings.  The course plan is flexible to allow later targeting of other sectors in later versions. 

Secondary Education: Transition Year Innovation
Many young students are put off by the rigours of Science, Technology and Maths and the lack of visible applicability to future careers. IDL delivered innovation training to Transition year students to see if awareness raising and practising the principles and techniques would have an effect. The results have included a better understanding of the connection between future careers and current subjects, while aspirations for third-level training have increased. 

UCD Undergraduate Programmes
Academics in UCD are working with IDL to make technical students better able to understand how to apply their developing technical skills.  Engineering and Computer Science students use innovation techniques to understand how to resolve the contradictions that arise between technology, business and user needs. Working in teams to hone potential solutions, students continually refine their solutions while presenting them in competition with the other teams.

UCD Graduate Programmes: Computer Science Practicum
Working with MSc Computer Science student teams, IDL front-loads their project thesis course with practice in innovation techniques applied to each of their projects. Projects are sourced from industry, university departments, and the students’ own start-up ideas. Peer learning assists understanding, while project sponsors in industry and academia help the teams target key user needs.

UCD Graduate Programmes: Structural Engineering with Architecture
Now in its third year and nominated for an Engineers Ireland Education Excellence award, students on this course are taught innovation principles and techniques. As well as learning about innovation leadership, students are also responsible for helping to manage and run an undergraduate programme consisting of 275 first year Engineering students as they are introduced to innovation in engineering.  

MBA Innovation at University of Wales, IBAT
IDL provide the innovation course for the University of Wales MBA programme running at IBAT College Dublin. With 83 business students in the first year of their MBA, IDL’s teaching team helps students understand the principles and techniques of Innovation while practising their learnings at their companies. Results to date include revitalisation of dormant innovation programmes and facilitation of world-wide safety initiatives using innovation techniques to address fatality risks.

Project Management Courses focus on two objectives.
At University College Dublin and Independent Colleges, IDL’s Keith Finglas offers insights and instruction around project management. Keith, an experienced project and programme manager in operations and innovation environments, is a member of the Board of the Irish chapter of the PMI. His approach focuses on increasing the value of a project by improving the team’s ability to do two things : generate good solutions and deliver the chosen solution. The work is undertaken in courses of 10 to 25 attendees across 10 to 18 weeks. 

Strategy, Leadership and Knowledge Management
IDL developed and delivered this course for finance managers and accountancy staff. While financial staff have traditionally focused on probity and cost control, they are increasingly asked to help identify company growth opportunities – this course helps them understand, evaluate and judge early-stage activities and options. 

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Innovation Assessment and Benchmarking.

How innovative are firms in a particular sector? Who’s the best, and what are they doing? Is your organisation ready to assess itself and decide where to improve and how?

Innovation in MNCs - Food and Drink Sectors
Enterprise Ireland wanted to understand the level at which food and drink companies in Ireland innovated, particularly in comparison to other countries, with the intention of reviewing their own programmes of support to MNCs. We interviewed development leaders from 15 companies, documenting their innovation programme health status, and recommending ways for them to improve their innovation work. We also benchmarked innovation practices and techniques internationally in the sector, to provide a measure against local efforts.

Innovation in SMEs - Food Sector
Enterprise Ireland and Bord Bía wanted to understand how small to medium-sized food companies in Ireland viewed innovation in their industry and their own performance in this area. IDL interviewed 25 companies' CEOs/CXOs, reporting on their status and goals in both quantitative and qualitative ways. Methods for improving companies' skill-sets were recommended. We also looked at international best practice in innovation to provide a measure against local efforts. We ended with an innovation workshop for company participants to expose them to international best practices in innovation teamwork.

Innovation in MNCs - Services Sector
The IDA desired a qualitative survey and understanding of Services Innovation in Ireland, particularly financial services, in order to better speak with MNCs in the US and Europe about Ireland's strengths in this area. IDL interviewed CEO's and Directors at PayPal, CitiBank, Fidelity, Aon, and IBM, creating a set of case studies and tools to help IDA's sales executives abroad get a better handle on this subject and its opportunities. IDL facilitated one-day sessions in New York and in Frankfurt to overview the topic and introduce working methods to the sales execs.

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Commercialisation of Research and New Business Concepts.

How can we connect academic researchers and their developments to the realm of products and services?

EI IdeaGen Sessions for Commercialisation Opportunities
Enterprise Ireland have long felt that it would be valuable to bring entrepreneurs and researchers together to explore possibilities. IDL worked with EI to develop the pilot programme. In evening sessions on particular themes such as Food and ICT, and using an introduction to Design-Thinking, groups of 40 to 50 attendees brainstormed possible links of interest to them. A strong feature of the pilot development was the gradual transition from case studies delivered in lecture format to working events where attendees used post-its and pre-identified themes of interest to organise themselves into teams with interested, passionate  members intent on exploring possibilities.

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Facilitating New Direction / Strategy Sessions for Your Organisation.

We can lead your group through the process of expanding their horizons and creating a roadmap for the next year or decade.

Bord Iascaigh Mhara
BIM have six major sectors and chose to start their innovation efforts with the Prawn business. Working with the Seafood Development Centre staff in Clonakilty, IDL ran an innovation session where a multi-disciplinary team from across BIM began with the journey of a prawn from the Irish Sea to a table in Milan. Taking the prawn-eyed view helped staff understand how the various parts of the industry came together, and what opportunities lay in the difficulties on the journey. 

IDL have also worked with Bord na Mona in a similar fashion. IDL facilitated a half-day innovation session as BnM staff brought together deep understanding from multiple departments and experts to search for new product possibilities with process waste.

UCD Nano-Bio Review 
UCD Engineering, Science and Life Sciences wanted to take advantage of collective strengths and capabilities they have at the research level around nano-biotechnology. To investigate their collaborative potential in this new area, IDL helped plan and then facilitated a two-day strategy session with staff and external organisations, such as IDA and Enterprise Ireland, to understand best directions for this group. We created a map of research focus areas and a plan for progress in the first year.

Enterprise Ireland Business Development Team 
The team that leads business process change within EI was ready for a new charter that reinvigorated their team and also included an innovation outlook. We worked with the new team members in a series of interviews and workshops over the course of a month to develop fresh directions and a feasible charter that incorporated innovation processes along with its previous business process role.

IDA Open Innovation Initiative
IDA's Open Innovation team worked with IDL to understand the potential for applying open innovation techniques to their organisation and their work with clients and partners. Together we created a plan and collateral for familiarising staff with the most important and relevant concepts for the IDA's business, as well as taking the first steps towards experimenting with them in their work.

Leading MNC Telco
IDL facilitated a strategic planning session for the Senior Management Team at a large telco. The CEO wanted to generate a team approach to the current business issues and long-term direction setting. Beginning by reaching a common definition of innovation, the team then looked at the desired end-goals before examining current Operational Excellence and Innovation Excellence challenges, with a view to addressing both.

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